We want you to have the best possible experience with every North Spore product and guarantee free replacements within 30 days of receipt for any damaged, contaminated, or unusable product.
Replacements & Returns
Our policy
1)Request needs to be made within 30 days of receipt
2)Proof of purchase from NorthSpore.com, Amazon, or one of our retail partners (order # or receipt) is required
3) A photo or video documenting the issue is required
If you encounter a problem after 30 days of receipt, we will gladly provide you with a store credit for up to 90 days of receipt!
Special conditions
To ensure we handle every request with reasonable fairness, we cannot provide free replacements for the following:
1) Products damaged by customer misuse, improper storage, neglect, or accidents
2) Reasons unrelated to product integrity or performance (e.g. disliked flavor, color)
3) Factors outside of our control (e.g. size of flush, speed of flush)
4) Products not purchased from NorthSpore.com, Amazon, or one of our retail partners.
Extended warranties
Some products, like the BoomRoom Kit and Automated Boomr Bin Kit, come with a one year warranty. Should you encounter an issue with any North Spore product that includes an extended warranty, you can request a free replacement for up to 365 days from date of purchase.
Returns
We're happy to accept returns on unused items within 30 days of receipt. Please note:
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The customer is responsible for the return shipping fees.
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We do not refund the original shipping fees, only the cost of the returned items.
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When we receive your return, we will issue a refund minus your original shipping fees and return shipping fees.