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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Returns & Refunds
Replacements, refunds, or exchanges:
We stand by the integrity of our products 100%. If you have any questions or concerns, please contact us with photos and we can help you troubleshoot, replace your product, or refund you for it.
⮕ To request a replacement, refund, or exchange, please fill out this form.
Order returns:
If you ordered the wrong product or no longer need or want it, you are welcome to return it to us unused within 30 days of receipt. We just ask that you pay for shipping.
⮕ To request a return, please fill out this form.
Modify or cancel order:
Please note that many orders are fulfilled same day. To be sure your order is updated on time, we recommend using the live chat feature on the site. However, if you are contacting us after hours, please use the form below.
⮕ To change or cancel an order, please fill out this form.
Still need assistance?
There are three ways to contact our customer care team -- via email, on-site chat, and phone.
⮕ Use our on-site chat feature (bottom right corner)
⮕ Send an email to info@northspore.com
⮕ Call (207) 352-0264 and leave a message
