- Home
- Returns & Refunds
Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Returns & Refunds
NOTICE:
Due to high spring demand, our order processing and customer response times are temporarily running longer than normal. We apologize for the delays.
How do I modify, update, or cancel my order?
Please send an email to info@northspore.com with any order changes or cancellation requests as soon as possible to ensure it will be processed before your order goes into production.
How do I get a replacement, refund, or exchange an item?
We stand by the integrity of our products 100%. If you have any questions or concerns, please contact us with photos and we can help you troubleshoot, replace your product, or refund you for it. We are committed to the success of our customers and will do everything we can to help you on your mycological journey!
⮕ To request a replacement or refund, please fill out this form.
How do I return my order?
If you ordered the wrong product or no longer need or want it, you are welcome to return it to us unused within 30 days of receipt. We just ask that you pay for shipping.
⮕ To request a return, please fill out this form.
Still need assistance? Contact our team:
There are two ways to contact our customer care team -- via email and on-site chat.
Note: We are currently unable to manage customer service requests via social media channels.
⮕ Use our on-site chat feature (bottom right corner)
⮕ Send an email to info@northspore.com
