A large purple flower on the left and an orange flower with faint zebra stripes on the right, both on a black background.

Shipping & Returns

We stand by the integrity of our products 100%. If you have any questions or concerns, please contact us with photos and we can help you troubleshoot, replace your product*, or refund you for it. We're happy to accept returns on unused items within 30 days of purchase.

To request a replacement, return, or refund, please fill out this form.

Quick Links

General

  • All order are shipped in unmarked packaging EXCEPT Boomr Bin kits, Boom Rooms, and the MycoSphere. If you'd like us to make sure these units ship in unmarked packaging, please reach out.

  • We are unable to split shipments and ship to multiple locations with one order.

  • We are unable to hold orders. Orders for in stock items will ship within the normal processing times posted.

Large Shipments

BoomRoom II and Monotubs

  • If your shipment includes a BoomRoom II, Monotub, or MycoSphere the order will be shipped in separate boxes.

  • Please note: Boxes may not arrive together, as some carriers often split up boxes at their processing centers.

XL & Bulk Items

  • Please note: Boxes may not arrive together, as some carriers often split up boxes at their processing centers.

  • Orders that weigh over 50 lbs will be shipped in multiple shipments.

  • Sterile substrate bulk packs are shipped separately.

Local Pickup

Please note that local pickup is temporarily suspended due to facility upgrades.

Insulated Shipping

How it works & what it costs

  • Our insulated shippers fit up to 4 bags of spawn or fruiting blocks each.

  • Insulated shipping will appear as an option at checkout for living mycelium products.

  • Fees cover the cost of the insulation, ice packs, and any extra shipping costs that from the added weight of the ice packs.

When it's recommended

  • We recommend insulated shipping when daytime temperatures in your area are above 80° F or below 50° F degrees.

  • Please note: Once shipment arrives, we recommend letting spawn, blocks, and kits sit at room temperature for 48 hours before using them or placing into a refrigerator.

Canada, Alaska, & Hawaii

Shipments to Canada

  • Due to import restrictions, we are currently unable to ship Boom Rooms, Boomr Bin kits, substrates, spray and grow kits, tinctures, tea, capsules, and dried mushrooms to Canada.

  • An International Handling Fee may be charged to cover any applicable brokerage fees and duties.

Shipments to Hawaii & Alaska

  • Due to import restrictions, we are unable to send any living mycelium products to Hawaii.

  • Please note that free shipping is not available to orders going to Hawaii, Alaska, or the U.S. territories.

Frequently Asked Questions

We list the current processing times on the product page (including pre-order items and select cultures). You will receive an email confirmation with tracking information when your order has been packed.

Please note that the tracking number included in your confirmation email will update once the carrier picks up your package. This may take a couple of days, so we appreciate your patience as your order is processed.

We ship our products through USPS and FedEx. You can see shipping prices and select your preferred carrier at checkout.

If a product is on pre-order, it is available to purchased. However, there will be a longer lead time before it ships. Estimated shipping times for pre-order items are noted on the product pages, below the add to cart button.

Carriers pick up packages Monday through Friday.