Subscriptions

Your subscription will automatically renew. Once the order leaves our warehouse, you will receive an email with your tracking number.

Please note: Subscription orders will always be shipped using the same carrier and delivery speed selected when subscription was set up.

Promo Codes: If you used a promo code when you placed your first subscription order, it will only apply to the first shipment.

Bulk Discounts: If you purchased a subscription that also offers a bulk discount (e.g. sterile substrates), you will first recieve 15% off for choosing the subscription option, then an additional percentage off the new lower amount for the bulk order. This will only apply to the first shipment.

Log into your North Spore account

Select the "Subscriptions" tab

Select "Edit Future Order"

Make changes and click "Save Changes"

Log into your North Spore account

Select the "Subscriptions" tab

Select "Next order"

Select "Pause future orders"

Select "Save changes"

The words "Subscription is paused" will appear in bold orange letters. (This means future orders are paused until you resume the subscription.)

Note: If there is already an order in the queue, you will need to reach out to customer service to cancel it.

Log into your North Spore account

Select the "Subscriptions" tab

Select "Order Now"

Please note: This will change the ship date of all future orders for this subscription.

Log into your North Spore account

Select the "Subscriptions" tab

Select "Change Frequency" (located under the Order Frequency header)

Select new frequency in drop down menu and click "Save"

Log into your North Spore account

Select the "Subscriptions" tab

Select "Products in My Shipment"

Select "Swap Product" and choose a different item

Please note: If you have more than one subscription, these options will be located under "Show Details" which can be found at the bottom of the subscription box.

Log into your North Spore account

Select the "Subscriptions" tab

Select "Payment Information"

Select "Change Payment Information"

Please note: If you have more than one subscription, these options will be located under "Show Details" which can be found at the bottom of the subscription box.

Log into your North Spore account

Select the "Subscriptions" tab

Select "Address and Shipping Information"

Select "Edit" and make changes, then click "Save Changes"

Please note: If you have more than one subscription, these options will be located under "Show Details" which can be found at the bottom of the subscription box.

Log into your North Spore account

Select the "Subscriptions" tab

Select "Cancel Subscription"

Select reason for cancellation

We stand by the integrity of our products 100%. If you have any questions or concerns, please contact us with photos and we can help you troubleshoot, replace your product, or refund you for it.

⮕ To request a replacement or refund, please fill out this form.

There are three ways to contact our customer care team -- via email, chat, and phone.

The fastest way to reach us is by email or by using the on-site chat feature.

⮕ Send an email to info@northspore.com

⮕ Use our on-site chat feature (bottom right corner)

⮕ Call us at (207) 352-0264 and leave a voicemail